Itil certkiller itil-4-foundation Exam Questions Tutorials by Philippa q352 vce pdf

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Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	536 Q&A's	Shared By:	philippa

Question 8

What should be done first when applying the 'focus on value' guiding principle?

Options:

Identify all suppliers and partners involved in the service

Determine the cost of providing the service

Identify the outcomes that the service facilitates

Determine who the service consumer is in each situation

Discussion

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Question 9

Which dimension includes the knowledge needed for the management of services?

Options:

Organizations and people

Value streams and processes

Information and technology

Partners and suppliers

Discussion

Question 10

Which practice establishes a channel between the service provider and its users?

Options:

Relationship management