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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by philippa

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: philippa
Question 8

Which role approves the cost of services?

Options:

A.

User

B.

Change authority

C.

Sponsor

D.

Customer

Discussion
Question 9

Which guiding principle focuses on reducing costs and human errors?

Options:

A.

Focus and value

B.

Collaborate and promote visibility

C.

Optimize and automate

D.

Think and work holistically

Discussion
Question 10

What should be done first when applying the 'focus on value' guiding principle?

Options:

A.

Identify all suppliers and partners involved in the service

B.

Determine the cost of providing the service

C.

Identify the outcomes that the service facilitates

D.

Determine who the service consumer is in each situation

Discussion
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Question 11

Which practice provides visibility of the organization's services by capturing and reporting on service performance?

Options:

A.

Service desk

B.

Service level management

C.

Service request management

D.

Service configuration management

Discussion
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