Itil certkiller itil 4 Itil-4-foundation Syllabus Exam Questions Answers by Kaya q252 vce pdf

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	536 Q&A's	Shared By:	kaya

Question 72

What are the ITIL guiding principles used for?

Options:

To help an organization make good decisions

To direct and control an organization

To identify activities that an organization must perform in order to deliver a valuable service

To ensure that an organization’s performance continually meets stakeholders’ expectations

Discussion

Question 73

Which statement about outcomes is CORRECT?

Options:

Outcomes help service consumers achieve outputs

Outcomes are one or more services that fulfil the needs of a service consumer

Service providers help service consumers achieve outcomes

Helping service consumers achieve outcomes reduces service provider costs

Discussion

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Question 74

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

Options:

Incident management

Continual improvement

Service request management

Problem management

Discussion

Question 75

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?