Itil certkiller itil 4 Itil-4-foundation Syllabus Exam Questions Answers by Kaya q252 vce pdf

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	536 Q&A's	Shared By:	kaya

Question 72

What are the ITIL guiding principles used for?

Options:

To help an organization make good decisions

To direct and control an organization

To identify activities that an organization must perform in order to deliver a valuable service

To ensure that an organization’s performance continually meets stakeholders’ expectations

Discussion

Question 73

Which statement about outcomes is CORRECT?

Options:

Outcomes help service consumers achieve outputs

Outcomes are one or more services that fulfil the needs of a service consumer

Service providers help service consumers achieve outcomes

Helping service consumers achieve outcomes reduces service provider costs

Discussion

Question 74

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

Options:

Incident management

Continual improvement

Service request management

Problem management

Discussion

Question 75

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

Options:

Start where you are

Collaborate and promote visibility

Keep it simple and practical

Optimize and automate

Discussion

Nell

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