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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by adelina

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	adelina

Question 64

Where are the details of the required performance outcomes of a service denned?

Options:

A.

Service level agreements

B.

Service requests

C.

Service components

D.

Service offerings

Discussion

Question 65

Which statement about managing incidents is CORRECT?

Options:

A.

Low impact incidents should be resolved efficiently, making logging unnecessary

B.

The 'incident management' practice should use a single process regardless of the impact of the incident

C.

Low impact incidents should be resolved efficiently so the resource required is reduced

D.

Incidents with the lowest impact should be resolved first

Discussion

Question 66

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

Options:

A.

Focus on value

B.

Start where you are

C.

Think and work holistically

D.

Keep it simple and practical

Discussion

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Question 67

Which principle concentrates on service consumers?

Options:

A.

Start where you are

B.

Optimize and automate

C.

Keep it simple

D.

Focus on value

Discussion

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