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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by juliet

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: juliet
Question 144

Which statement about a service value stream is CORRECT?

Options:

A.

it uses inputs and outputs prescribed by ITIL

B.

It is a service value chain activity

C.

It integrates practices for a specific scenario

D.

It provides an operating model for service providers

Discussion
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Question 145

Which statement about service relationship management is CORRECT?

Options:

A.

It focuses on the service actions performed by users

B.

It requires the service consumer to create resources for the service provider

C.

It requires co-operation of both the service provider and service consumer

D.

It focuses on the fulfilment of the agreed service actions

Discussion
Question 146

Which of the following is NOT recommended by the guiding principle 'start where you are?

Options:

A.

Asking questions that appear to be stupid

B.

Identifying what is available to be leveraged

C.

Building something completely new

D.

Collecting data directly from the source

Discussion
Question 147

Which statement about problems is CORRECT?

Options:

A.

Problems are not related to incidents.

B.

Problems must be resolved quickly in order to restore normal business activity.

C.

Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.

D.

Problem prioritization involves risk assessment.

Discussion
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