Itil examstopics itil 4 Itil-4-foundation Reddit Questions by Lexie q101 vce pdf

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Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	536 Q&A's	Shared By:	lexie

Question 68

What should all 'continual improvement' decisions be based on?

Options:

Accurate and carefully analysed data

Details of how services are measured

A recent maturity assessment

An up-to-date balanced scorecard

Discussion

Question 69

What is the starting point for optimization?

Options:

Standardizing practices and services

Determining where the most positive impact would be

Securing stakeholder engagement

Understanding the vision and objectives of the organization

Discussion

Question 70

Which activity is part of the 'continual improvement' practice?

Options:

Populating and maintaining the asset register

Providing a clear path for users to report issues, queries, and requests

Delivering tactical and operational engagement with customers

Identifying and logging opportunities

Discussion

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Question 71

Identify the missing word in the following sentence.

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without

the customer having to manage specific [?] and risks.

Options:

information

utility

warranty

costs

Discussion

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