ITIL Updated ITIL-4-Foundation Exam Questions and Answers by aron

Start where you are

Think and work holistically

Keep it simple and practical

Progress iteratively with feedback

costs

users

value

performances

To ensure services achieve agreed and expected performance

To make new or changed services available for use

To move new or changed components to live environments

To set clear business-based targets for service performance

Each iteration should be designed before starting the initiative and implemented without feedback

Feedback should only be taken into account when one iteration fails to meet its objective

Feedback should be reduced for large improvements as it is unlikely that circumstances will change

Each iteration should be continually re-evaluated based on feedback