ITIL Updated ITIL-4-Foundation Exam Questions and Answers by lorena

A formal plan to implement improvements to a customer’s business processes

An input from availability management to service level management, detailing the service design plan

A formal plan to implement improvements to a service or process

An input from financial management for IT services to service level management, detailing the budget plan

The implementation of a planned new release of a software application

A low-risk computer upgrade implemented as a service request

The implementation of a security patch to a critical software application

A scheduled major hardware and software implementation

What is the vision?

How do we get there?

Take action

Did we get there?

Service requests are usually normal changes that can be implemented quickly without authorization

Emergency changes are changes that must be fully tested and fully documented prior to implementation

Standard changes are changes that need to be scheduled, assessed and authorized following a standard process

Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited