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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by deniz

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: deniz
Question 100

What are the MOST important skills required by service desk staff?

Options:

A.

Incident analysis skills

B.

Technical skills

C.

Problem resolution skills

D.

Supplier management skills

Discussion
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Question 101

Which stakeholders co-create value in a service relationship?

Options:

A.

Investor and consumer

B.

Investor and supplier

C.

Consumer and provider

D.

Provider and supplier

Discussion
Question 102

Which statement about the steps to fulfill a service request is CORRECT?

Options:

A.

They should be complex and detailed

B.

They should be well-known and proven

C.

They should include incident handling

D.

They should be brief and simple

Discussion
Question 103

Which is NOT a component of the service value system?

Options:

A.

The guiding principles

B.

Governance

C.

Practices

D.

The four dimensions of service management

Discussion
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