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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by jaden

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 536 Q&A's Shared By: jaden
Question 52

Which practice recommends the use of event-based surveys to gather feedback from customers?

Options:

A.

Service level management

B.

Change enablement

C.

Service request management

D.

Problem management

Discussion
Question 53

Which phase of problem management includes analysing incidents to look for patterns and trends?

Options:

A.

Problem identification

B.

Problem control

C.

Error control

D.

Post-implementation review

Discussion
Question 54

Which describe a 'change authority'?

Options:

A.

a model used to determine who will assess a change

B.

A person who approves a change

C.

A tool used to help plan changes

D.

A way to manage the people aspects of change

Discussion
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Question 55

Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?

Options:

A.

Understanding the organization’s vision

B.

Understanding stakeholder needs

C.

Meeting stakeholder expectations

D.

Ensuring service components are available

Discussion
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