Itil itexams itil 4 Itil-4-foundation Dumps Pdf by Jaden q302 vce pdf

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Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	536 Q&A's	Shared By:	jaden

Question 52

Which practice recommends the use of event-based surveys to gather feedback from customers?

Options:

Service level management

Change enablement

Service request management

Problem management

Discussion

Question 53

Which phase of problem management includes analysing incidents to look for patterns and trends?

Options:

Problem identification

Problem control

Error control

Post-implementation review

Discussion

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Question 54

Which describe a 'change authority'?

Options:

a model used to determine who will assess a change

A person who approves a change

A tool used to help plan changes

A way to manage the people aspects of change

Discussion

Question 55

Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?