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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by jaden

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 542 Q&A's Shared By: jaden
Question 52

How should an organization include third-party suppliers in the continual improvement of services?

Options:

A.

Ensure suppliers include details of their approach to service improvement in contracts

B.

Require evidence that the supplier uses agile development methods

C.

Require evidence that the supplier implements all improvements using project management practices

D.

Ensure that all supplier problem management activities result in improvements

Discussion
Question 53

Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

Options:

A.

Local

B.

Centralized

C.

Outsourced

D.

Virtual

Discussion
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Question 54

Which is one of the five aspects of service design?

Options:

A.

Management information systems and tools

B.

Risk analysis and management approach

C.

Management policy for business case creation

D.

Corporate governance and policy

Discussion
Question 55

What does the 'service request management' practice depend on for maximum efficiency?

Options:

A.

Self-service tools

B.

Compliments and complaints

C.

Processes and procedures

D.

Incident management

Discussion
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