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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by justin

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 536 Q&A's Shared By: justin
Question 60

When should the effectiveness of a problem workaround be assessed?

Options:

A.

Whenever the workaround is used

B.

Whenever the problem is resolved

C.

Whenever the workaround becomes a known error

D.

Whenever the problem is prioritized

Discussion
Question 61

What is warranty?

Options:

A.

Assurance that a product or service will meet agreed requirements

B.

The amount of money spent on a specific activity or resource

C.

The functionality offered by a product or service to meet a particular need

D.

The perceived benefits, usefulness and importance of something

Discussion
Question 62

What is the purpose of the 'relationship management' practice?

Options:

A.

To support the agreed quality of a service handling all agreed, userinitiated service requests

B.

To set clear business-based targets for service performance

C.

To establish and nurture the links between the organization and its stakeholders

D.

To align the organization's practices and services with changing business needs

Discussion
Question 63

What is the purpose of the 'information security management1 practice?

Options:

A.

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

B.

To observe services and service components

C.

To protect the information needed by the organization to conduct its business

D.

To plan and manage the full lifecycle of all IT assets

Discussion
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