ITIL Updated ITIL-4-Foundation Exam Questions and Answers by fabian

Rapid escalation

Formation of a temporary team

The use of scripts

Problem prioritization

The incident priority

The incident category

A change schedule

A self-help tool

Assurance that a product or service will meet agreed requirements

The amount of money spent on a specific activity or resource

The functionality offered by a product or service to meet a particular need

The perceived benefits, usefulness and importance of something

Use a new method for each improvement the organization handles

Select a few key methods for the types of improvement that the organization handles

Build the capability to use as many improvement methods as possible

Select a single method for all improvements that the organization handles