Itil passguide itil 4 Itil-4-foundation Passing Score by Keziah q252 vce pdf

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Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	536 Q&A's	Shared By:	keziah

Question 12

Which statement about known errors and problems is CORRECT?

Options:

Known error is the status assigned to a problem after it has been analysed

A known error is the cause of one or more problems

Known errors cause vulnerabilities, problems cause incidents

Known errors are managed by technical staff, problems are managed by service management staff

Discussion

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Question 13

Which is a purpose of release management?

Options:

To protect the organization’s information

To handle user-initiated service requests

To make new and changed services available for use

To move hardware and software to live environments

Discussion

Question 14

Which practice identifies metrics that reflect the customer's experience of a service?

Options:

Continual improvement