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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by rogan

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 536 Q&A's Shared By: rogan
Question 40

Which is NOT a component of the service value system?

Options:

A.

The service value chain

B.

Opportunity and demand

C.

Continual improvement

D.

Governance

Discussion
Question 41

Which is a recommendation for applying the guiding principle 'keep it simple and practical?

Options:

A.

Communicate in a way the audience can hear

B.

Sometimes nothing from the current state can be re used

C.

If a practice is easier to follow it is more likely to be adopted

D.

Fast does not mean incomplete

Discussion
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Question 42

Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

Options:

A.

Service level management

B.

Relationship management

C.

Service desk

D.

Monitoring and event management

Discussion
Question 43

In which case would a problem be logged?

Options:

A.

When the cause is identified but not resolved

B.

After analysis of error information from a supplier

C.

When a user reports an unplanned service interruption

D.

Alter a workaround is identified and documented

Discussion
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