Itil braindumps2go itil-4-foundation Leak Questions by Jose q352 vce pdf

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Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	542 Q&A's	Shared By:	jose

Question 36

What is the purpose of the ‘problem management’ practice?

Options:

To protect the information needed by the organization to conduct its business

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

To align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Discussion

Question 37

Which dimension of service management considers governance, management, and communication?

Options:

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Discussion

Question 38

Which helps to streamline the fulfilment of service requests?

Options:

Understanding which service requests can be accomplished with limited approvals

Creating new workflows for every service request

Separating requests relating to service failures from the degradation of services

Eliminating service requests which have complex workflows

Discussion

Question 39

Which practice forms a link between the service provider and the users of services?

Options:

Change enablement

Service level management

Problem management

Service desk

Discussion

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