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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by octavia

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 536 Q&A's Shared By: octavia
Question 16

What is a definition of a service improvement plan (SIP)?

Options:

A.

A formal plan to implement improvements to a customer’s business processes

B.

An input from availability management to service level management, detailing the service design plan

C.

A formal plan to implement improvements to a service or process

D.

An input from financial management for IT services to service level management, detailing the budget plan

Discussion
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Question 17

Which is a key activity carried out in the ‘did we get there?’ step of the ‘continual improvement’ model?

Options:

A.

Define measurable targets

B.

Perform baseline assessments

C.

Execute improvement actions

D.

Evaluate measurements and metrics

Discussion
Question 18

What does the 'service request management' practice depend on for maximum efficiency?

Options:

A.

Self-service tools

B.

Compliments and complaints

C.

Processes and procedures

D.

Incident management

Discussion
Question 19

Which helps to manage an incident when it is unclear which support team should be working on the incident?

Options:

A.

Disaster recovery plans

B.

Swarming

C.

Target resolution times

D.

Self-help

Discussion
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