Itil 2cram all Itil-4-foundation Test Inside Itil Questions by Octavia q352 vce pdf

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Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	536 Q&A's	Shared By:	octavia

Question 16

What is a definition of a service improvement plan (SIP)?

Options:

A formal plan to implement improvements to a customer’s business processes

An input from availability management to service level management, detailing the service design plan

A formal plan to implement improvements to a service or process

An input from financial management for IT services to service level management, detailing the budget plan

Discussion

Question 17

Which is a key activity carried out in the ‘did we get there?’ step of the ‘continual improvement’ model?

Options:

Define measurable targets

Perform baseline assessments

Execute improvement actions

Evaluate measurements and metrics

Discussion

Question 18

What does the 'service request management' practice depend on for maximum efficiency?

Options:

Self-service tools

Compliments and complaints

Processes and procedures

Incident management

Discussion

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Question 19

Which helps to manage an incident when it is unclear which support team should be working on the incident?

Options:

Disaster recovery plans

Swarming

Target resolution times