Itil exams4sure complete Itil-4-foundation Materials by Aila q101 vce pdf

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Exam Name:	ITIL 4 Foundation Exam
Exam Code:	ITIL-4-Foundation Dumps
Vendor:	ITIL	Certification:	ITIL 4
Questions:	536 Q&A's	Shared By:	aila

Question 48

How should an organization prioritize incidents?

Options:

Ask the user for their preferred resolution timeframe.

Assess the availability of the appropriate support team.

Use an agreed classification which is based on the business impact of the incident.

Create an order of incidents based on the dates and times when they were logged.

Discussion

Question 49

Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

Options:

Service request management

Service configuration management

Deployment management

Change enablement

Discussion

Question 50

Which is the BEST example of a standard change?

Options:

The review and authorization of a change requested by a customer

The implementation of a critical software patch in response to a vendor security Issue

The Installation of a software application in response to a service request

The replacement of a component in response to a major incident

Discussion

Question 51

How are target resolution times used in the 'incident management' practice?

Options:

They are agreed, documented, and communicated to help set user expectations

They are established, reviewed, and reported to ensure that customers are happy with the service

They are initiated, approved, and managed to ensure that predictable responses are achieved

They are scheduled, assessed and authorized to reduce the risk of service failures

Discussion

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