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ITIL Updated ITIL-4-Foundation Exam Questions and Answers by aila

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ITIL ITIL-4-Foundation Exam Overview :

Exam Name: ITIL 4 Foundation Exam
Exam Code: ITIL-4-Foundation Dumps
Vendor: ITIL Certification: ITIL 4
Questions: 536 Q&A's Shared By: aila
Question 48

How should an organization prioritize incidents?

Options:

A.

Ask the user for their preferred resolution timeframe.

B.

Assess the availability of the appropriate support team.

C.

Use an agreed classification which is based on the business impact of the incident.

D.

Create an order of incidents based on the dates and times when they were logged.

Discussion
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Question 49

Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

Options:

A.

Service request management

B.

Service configuration management

C.

Deployment management

D.

Change enablement

Discussion
Question 50

Which is the BEST example of a standard change?

Options:

A.

The review and authorization of a change requested by a customer

B.

The implementation of a critical software patch in response to a vendor security Issue

C.

The Installation of a software application in response to a service request

D.

The replacement of a component in response to a major incident

Discussion
Question 51

How are target resolution times used in the 'incident management' practice?

Options:

A.

They are agreed, documented, and communicated to help set user expectations

B.

They are established, reviewed, and reported to ensure that customers are happy with the service

C.

They are initiated, approved, and managed to ensure that predictable responses are achieved

D.

They are scheduled, assessed and authorized to reduce the risk of service failures

Discussion
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