Expert Answers to ITIL Exam ITIL-4-Foundation Questions

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ITIL 4 ITIL 4 Foundation Exam

ITIL 4 Foundation Exam

Last Update Nov 24, 2024
Total Questions : 536

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Questions 2

Which TWO BEST describe the guiding principles?

Short term
Standards
Recommendations
Long-term

Options:

1 and 4

3 and 4

1 and 2

2 and 3

Discussion 0

Questions 3

Which statement about outcomes is CORRECT?

Options:

Outcomes enable products to be delivered to a stakeholder

An outcome defines the amount of money spent on technology for a service

An outcome depends on at least one output to deliver a result

Outcomes provide assurance to stakeholders on how a service performs

Discussion 0

Questions 4

Which is an example of a service request?

Options:

A request for normal operation to be restored

A request to implement a security patch

A request for access to a file

A request to investigate the cause of an incident

Discussion 0

Questions 5

Which is the FIRST action when optimizing a service?

Options:

Assess the current state

Implement the improvement

Understand the organizational context

Agree the future state

Discussion 0

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