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ITIL 4 ITIL 4 Foundation Exam

ITIL 4 Foundation Exam

Last Update Sep 15, 2024
Total Questions : 536

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Questions 2

Which TWO BEST describe the guiding principles?

  • Short term
  • Standards
  • Recommendations
  • Long-term

Options:

A.  

1 and 4

B.  

3 and 4

C.  

1 and 2

D.  

2 and 3

Discussion 0
Questions 3

Which statement about outcomes is CORRECT?

Options:

A.  

Outcomes enable products to be delivered to a stakeholder

B.  

An outcome defines the amount of money spent on technology for a service

C.  

An outcome depends on at least one output to deliver a result

D.  

Outcomes provide assurance to stakeholders on how a service performs

Discussion 0
Questions 4

Which is an example of a service request?

Options:

A.  

A request for normal operation to be restored

B.  

A request to implement a security patch

C.  

A request for access to a file

D.  

A request to investigate the cause of an incident

Discussion 0
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Questions 5

Which is the FIRST action when optimizing a service?

Options:

A.  

Assess the current state

B.  

Implement the improvement

C.  

Understand the organizational context

D.  

Agree the future state

Discussion 0
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