ITIL 4 Foundation Exam
Last Update November 24, 2024
Total Questions : 536
Our ITIL 4 ITIL-4-Foundation exam questions and answers cover all the topics of the latest ITIL 4 Foundation Exam exam, See the topics listed below. We also provide ITIL ITIL-4-Foundation exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of ITIL ITIL-4-Foundation resources to help you understand the topics covered in the exam, such as ITIL 4 video tutorials, ITIL-4-Foundation study guides, and ITIL-4-Foundation practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.
| Exam Name | ITIL 4 Foundation Exam |
| Exam Code | ITIL-4-Foundation |
| Actual Exam Duration | The duration of the ITIL-4-Foundation exam is 1 hour (60 minutes). |
| Expected no. of Questions in Actual Exam | 40 |
| What exam is all about | The ITIL-4-Foundation exam is a certification exam that tests the knowledge and understanding of the ITIL 4 framework. ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management that helps organizations to align their IT services with their business goals. The ITIL-4-Foundation exam covers the key concepts, principles, and practices of ITIL 4, including service management, service value system, service value chain, and the four dimensions of service management. Passing the ITIL-4-Foundation exam is a prerequisite for higher-level ITIL certifications. |
| Passing Score required | The passing score required in the ITIL-4-Foundation exam is 65%. This means that you need to answer at least 26 out of 40 questions correctly to pass the exam. The exam is designed to test your understanding of the ITIL 4 framework and its key concepts, principles, and practices. It is recommended that you prepare thoroughly for the exam by studying the ITIL 4 Foundation syllabus and taking practice tests to assess your knowledge and readiness. |
| Competency Level required | According to the official ITIL website, the ITIL-4-Foundation Exam is designed for individuals who require a basic understanding of the ITIL framework and how it can be used to enhance IT service management. Therefore, the competency level required for this exam is entry-level or beginner. It is recommended that candidates have some basic knowledge of IT service management concepts and terminology before taking the exam. |
| Questions Format | The ITIL-4-Foundation exam consists of multiple-choice questions. |
| Delivery of Exam | The ITIL 4 Foundation exam is typically delivered as an online, closed-book, multiple-choice exam. It consists of 40 questions and has a duration of 60 minutes. The passing score for the exam is 65% or higher. |
| Language offered | The ITIL-4-Foundation exam is offered in English language only. |
| Cost of exam | It is recommended to check with the official ITIL website or authorized training providers for the latest pricing information. |
| Target Audience | The ITIL-4-Foundation certification is designed for individuals who are interested in understanding the ITIL framework and its best practices. The target audience for this certification includes: 1. IT professionals who are involved in the delivery and support of IT services. 2. IT managers and executives who are responsible for the overall IT strategy and governance. 3. Business managers and executives who need to understand the impact of IT on their business. 4. Service desk and support staff who need to understand the ITIL framework to provide better customer service. 5. IT consultants who need to advise their clients on IT service management best practices. 6. IT students who are interested in pursuing a career in IT service management. 7. Anyone who wants to improve their knowledge and understanding of IT service management best practices. |
| Average Salary in Market | The average salary for an ITIL certified professional ranges from $60,000 to $120,000 per year, depending on the job title, experience, and location. It is important to note that ITIL certification is just one factor that can impact salary, and other factors such as education, experience, and skills also play a role. |
| Testing Provider | You can check the official website of ITIL or contact an accredited training provider to get more information about the exam and how to take it. |
| Recommended Experience | I can provide you with the recommended experience for ITIL-4-Foundation exam. The recommended experience for the ITIL-4-Foundation exam includes having a basic understanding of IT service management concepts and practices. It is also recommended to have some experience working in an IT service management environment, such as IT support, service desk, or IT operations. Additionally, it is helpful to have some knowledge of the ITIL framework and its key concepts, principles, and practices. However, it is not mandatory to have any specific certification or training before taking the ITIL-4-Foundation exam. |
| Prerequisite | I can provide you with the information you need. The prerequisites for the ITIL-4-Foundation exam are: 1. There are no formal prerequisites for the ITIL-4-Foundation exam. 2. However, it is recommended that candidates have some basic knowledge of IT service management concepts and terminology. 3. Candidates should also have some experience working in an IT service management environment. 4. It is also recommended that candidates attend an accredited training course before taking the exam. 5. Candidates should also have a good understanding of the ITIL-4-Foundation syllabus and be able to apply the concepts and principles in a real-world setting. |
| Retirement (If Applicable) | it is recommended to check the official website of AXELOS, the governing body of ITIL, for the latest updates on exam retirements and updates. |
| Certification Track (RoadMap): | The ITIL certification track or roadmap is a series of certifications offered by the Information Technology Infrastructure Library (ITIL) that are designed to help IT professionals develop their skills and knowledge in IT service management. The ITIL-4-Foundation exam is the first step in this certification track and is designed to test the candidate's understanding of the ITIL framework and its key concepts, principles, and practices. The ITIL certification track includes several levels of certification, including ITIL Practitioner, ITIL Intermediate, ITIL Expert, and ITIL Master, each of which builds on the knowledge and skills gained in the previous level. The ITIL certification track is widely recognized as a standard for IT service management and is highly valued by employers in the IT industry. |
| Official Information | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565 |
| See Expected Questions | ITIL ITIL-4-Foundation Expected Questions in Actual Exam |
| Take Self-Assessment | Use ITIL ITIL-4-Foundation Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
| Section | Weight | Objectives |
|---|---|---|
| 1. Understand the key concepts of service management | 1.1 Recallthe definitionof: a)Service b)Utility c)Warranty d)Customer e)User f)Service management g)Sponsor 1.2 Describe the key concepts of creating value withservices: a)Cost b)Value c)Organization d)Outcome e)Output f)Risk g)Utility h)Warranty 1.3 Describe the key concepts of service relationships: a)Service offering b)Service relationship management c)Service provision d)Service consumption |
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| 2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management | 2.1 Describe the nature, use and interactionof the guiding principles 2.2 Explain the use of the guiding principles (4.3): a)Focus on value (4.3.1–4.3.1.4) b)Start where you are (4.3.2 –4.3.2.3) c)Progress iteratively with feedback (4.3.3 –4.3.3.3) d)Collaborate and promote visibility (4.3.4 –4.3.4.4) e)Think and work holistically (4.3.5 –4.3.5.1) f)Keep it simple and practical (4.3.6 –4.3.6.3) g)Optimize and automate (4.3.7 –4.3.7.3) |
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| 3. Understand the four dimensions of service management | 3.1 Describe the four dimensions of service management (3): a)Organizations and people (3.1) b)Information and technology (3.2) c)Partners and suppliers (3.3) d)Value streams and processes (3.4-3.4.2) |
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| 4. Understand the purpose and components of the ITIL service value system | 4.1 Describe the ITIL service value system (4.1) | |
| 5. Understand the activities of the service value chain, and how they interconnect | 5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5) 5.2 Describe the purpose of each value chain activity: a)Plan b)Improve c)Engage d)Design & transition e)Obtain/build f)Deliver & support |
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| 6. Know the purpose and key terms of 15ITIL practice | 6.1 Recall the purpose of the followingITIL practices: a)Information security management (5.1.3) b)Relationship management (5.1.9) c)Supplier management (5.1.13) d)IT asset management (5.2.6) e)Monitoring and event management (5.2.7) f)Release management (5.2.9) g)Service configuration management (5.2.11) h)Deployment management (5.3.1) i)Continual improvement (5.1.2) j)Change enablement(5.2.4) k)Incident management (5.2.5) l)Problem management (5.2.8) m)Service request management (5.2.16) n)Service desk (5.2.14) o)Service level management (5.2.15) 6.2 Recall definitionsofthe followingITIL terms: a)IT asset b)Event c)Configuration item d)Change e)Incident f)Problem g)Known erro |
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| 7. Understand 7ITIL practices | 7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain: a)Continual improvement (5.1.2) including:-The continual improvement model (4.6, fig 4.3) b)Change enablement(5.2.4) c)Incident management (5.2.5) d)Problem management (5.2.8) e)Service request management (5.2.16) f)Service desk (5.2.14) g)Service level management (5.2.15–5.2.15.1) |
TESTED 24 Nov 2024
