CompTIA Updated 220-1102 Exam Questions and Answers by neave

The 32-bit operating system can only run 32-bit applications, so the technician should execute the 32-bit installer. The “x86” in the file name refers to the 32-bit architecture. 

https://www.digitaltrends.com/computing/32-bit-vs-64-bit-operating-systems/

Local Users and Groups is a Microsoft Management Console (MMC) snap-in that allows you to manage user accounts or groups on your computer1. If you cannot find it in the MMC console, you can add it manually by following these steps2:

• Press Windows key + R to open the Run dialog box, or open the Command Prompt.
• Type mmc and hit Enter. This will open a blank MMC console.
• Click File and then Add/Remove Snap-in.
• In the Add or Remove Snap-ins window, select Local Users and Groups from the Available snap-ins list, and click Add.
• In the Select Computer window, choose Local computer or Another computer, depending on which computer you want to manage, and click Finish.
• Click OK to close the Add or Remove Snap-ins window. You should now see Local Users and Groups in the MMC console.

Rebooting the system in safe mode will limit the number of programs and processes running, allowing the antivirus system to more effectively identify and remove the malware. Rescanning the system will allow the antivirus system to identify and remove the malware while preserving the user's files.

The workstations and the authentication server have a system clock difference. If a Group Policy setting is applied that forces the workstations to use a specific SNTP server, but the system clock on the workstations and the authentication server are out of sync, then this can cause authentication issues and users will be unable to log in. In this case, the most likely cause of the issue is a difference in system clocks and the technician should ensure that the clocks on the workstations and the authentication server are in sync.