Servicenow nwexams ace Your Cis-csm Cis-customer Service Management Exam by Izabella q40 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	izabella

Question 8

ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?

Options:

Account

Not supported

Consumer

Social Profile

Personnel File

Discussion

Question 9

Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

Options:

Individuals

Partners

Contacts

Accounts

Discussion

Question 10

Out-of-box, which functionality handles state transitioning for case management?

Options:

Business Rules

Flows

Workflows

State Flows

Discussion

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Question 11

ESTION NO: 214

What is KCS (Knowledge Centered Services)?

Options:

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

A documented methodology to provide a set of best practices for creating and maintaining knowledge Most Voted

A dashboard with specific visualization of the different knowledge bases and categories

An application that helps agents and managers to create cases from Knowledge articles