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ServiceNow Updated CIS-CSM Exam Questions and Answers by izabella

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 239 Q&A's Shared By: izabella
Question 8

ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?

Options:

A.

Account

B.

Not supported

C.

Consumer

D.

Social Profile

E.

Personnel File

Discussion
Question 9

Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

Options:

A.

Individuals

B.

Partners

C.

Contacts

D.

Accounts

Discussion
Question 10

Out-of-box, which functionality handles state transitioning for case management?

Options:

A.

Business Rules

B.

Flows

C.

Workflows

D.

State Flows

Discussion
Question 11

ESTION NO: 214

What is KCS (Knowledge Centered Services)?

Options:

A.

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

B.

A documented methodology to provide a set of best practices for creating and maintaining knowledge Most Voted

C.

A dashboard with specific visualization of the different knowledge bases and categories

D.

An application that helps agents and managers to create cases from Knowledge articles

Discussion
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