Servicenow nwexams ace Your Cis-csm Cis-customer Service Management Exam by Izabella q40 vce pdf

Page: 2 / 17

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	izabella

Question 8

ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?

Options:

Account

Not supported

Consumer

Social Profile

Personnel File

Discussion

Question 9

Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

Options:

Individuals

Partners

Contacts

Accounts

Discussion

Question 10

Out-of-box, which functionality handles state transitioning for case management?

Options:

Business Rules

Flows

Workflows

State Flows

Discussion

Inaya

Passed the exam. questions are valid. The customer support is top-notch. They were quick to respond to any questions I had and provided me with all the information I needed.

Cillian Oct 20, 2024

That's a big plus. I've used other dump providers in the past and the customer support was often lacking.

Melody

My experience with Cramkey was great! I was surprised to see that many of the questions in my exam appeared in the Cramkey dumps.

Colby Aug 17, 2024

Yes, In fact, I got a score of above 85%. And I attribute a lot of my success to Cramkey's dumps.

Peyton

Hey guys. Guess what? I passed my exam. Thanks a lot Cramkey, your provided information was relevant and reliable.

Coby Sep 6, 2024

Thanks for sharing your experience. I think I'll give Cramkey a try for my next exam.

Lennox

Something Special that they provide a comprehensive overview of the exam content. They cover all the important topics and concepts, so you can be confident that you are well-prepared for the test.

Aiza Oct 25, 2024

That makes sense. What makes Cramkey Dumps different from other study materials?

Question 11

ESTION NO: 214

What is KCS (Knowledge Centered Services)?

Options:

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

A documented methodology to provide a set of best practices for creating and maintaining knowledge Most Voted

A dashboard with specific visualization of the different knowledge bases and categories

An application that helps agents and managers to create cases from Knowledge articles