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ServiceNow Updated CIS-CSM Exam Questions and Answers by brandon

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ServiceNow CIS-CSM Exam Overview :

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	brandon

Question 40

What is the purpose of a Catalog Item variable?

Options:

A.

Allows the customer to ask a question

B.

Provides hint to the user on the field

C.

Opens a chat session with customer support

D.

Allows the customer or consumer to qualify their answer

Discussion

Question 41

External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. What can they approve in relation to cases via the portals?

Options:

A.

Change Records and Request Records

B.

Request Records and Escalations

C.

Problem Records and Incident Records

D.

Problem Records and Escalations

Discussion

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Question 42

Match the definitions for roles relationships.

Hot Area:

Questions 42

Options:

Discussion

Question 43

In ServiceNow’s CSM Application, what is an interaction?

Options:

A.

Any configuration item that has been made accessible to customers

B.

A record that a Customer Service Agent uses to identify and resolve a question or an issue for an external customer

C.

A binding agreement between two parties

D.

A request for assistance made through a chat, phone call, or walk-up

Discussion

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