Servicenow certshero free Cis-csm Updates by Brandon q101 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	brandon

Question 40

What is the purpose of a Catalog Item variable?

Options:

Allows the customer to ask a question

Provides hint to the user on the field

Opens a chat session with customer support

Allows the customer or consumer to qualify their answer

Discussion

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Question 41

External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. What can they approve in relation to cases via the portals?

Options:

Change Records and Request Records

Request Records and Escalations

Problem Records and Incident Records

Problem Records and Escalations

Discussion

Question 42

Match the definitions for roles relationships.

Hot Area:

Questions 42