Servicenow certshero free Cis-csm Updates by Brandon q101 vce pdf

Page: 10 / 17

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	brandon

Question 40

What is the purpose of a Catalog Item variable?

Options:

Allows the customer to ask a question

Provides hint to the user on the field

Opens a chat session with customer support

Allows the customer or consumer to qualify their answer

Discussion

Question 41

External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. What can they approve in relation to cases via the portals?

Options:

Change Records and Request Records

Request Records and Escalations

Problem Records and Incident Records

Problem Records and Escalations

Discussion

Question 42

Match the definitions for roles relationships.

Hot Area:

Questions 42

Options:

Discussion

Question 43

In ServiceNow’s CSM Application, what is an interaction?

Options:

Any configuration item that has been made accessible to customers

A record that a Customer Service Agent uses to identify and resolve a question or an issue for an external customer

A binding agreement between two parties

A request for assistance made through a chat, phone call, or walk-up

Discussion

Georgina

I used Cramkey Dumps to prepare for my recent exam and I have to say, they were a huge help.

Corey Oct 2, 2024

Really? How did they help you? I know these are the same questions appears in exam. I will give my try. But tell me if they also help in some training?

Billy

It was like deja vu! I was confident going into the exam because I had already seen those questions before.

Vincent Aug 15, 2024

Definitely. And the best part is, I passed! I feel like all that hard work and preparation paid off. Cramkey is the best resource for all students!!!

River

Hey, I used Cramkey Dumps to prepare for my recent exam and I passed it.

Lewis Sep 11, 2024

Yeah, I used these dumps too. And I have to say, I was really impressed with the results.

Anya

I must say they're considered the best dumps available and the questions are very similar to what you'll see in the actual exam. Recommended!!!

Cassius Nov 2, 2024

Yes, they offer a 100% success guarantee. And many students who have used them have reported passing their exams with flying colors.