Special Summer Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: get65

ServiceNow Updated CIS-CSM Exam Questions and Answers by creed

Page: 16 / 17

ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 239 Q&A's Shared By: creed
Question 64

Matching rules enhance assignment capability by ____________________.

Options:

A.

Matching best agent by availability

B.

Providing dynamic matching of cases to groups or individuals

C.

Determining if account is a customer or partner

D.

Matching best agent by skill

Discussion
Question 65

Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose four.)

Options:

A.

Experience

B.

Skills

C.

Availability

D.

Shifts

E.

Capacity

F.

Products

Discussion
Question 66

Articles can provide the following: (Choose three.)

Options:

A.

Document current and known issues

B.

Provide answers and responses to common issues or questions

C.

Information about customer’s service contract

D.

Share product information

Discussion
Miriam
Highly recommended Dumps. 100% authentic and reliable. Passed my exam with wonderful score.
Milan Sep 24, 2024
I see. Thanks for the information. I'll definitely keep Cramkey in mind for my next exam.
Alessia
Amazing Dumps. Found almost all questions in actual exam whih I prepared from these valuable dumps. Recommended!!!!
Belle Nov 2, 2024
That's impressive. I've been struggling with finding good study material for my certification. Maybe I should give Cramkey Dumps a try.
Erik
Hey, I have passed my exam using Cramkey Dumps?
Freyja Oct 17, 2024
Really, what are they? All come in your pool? Please give me more details, I am going to have access their subscription. Please brother, give me more details.
Yusra
I passed my exam. Cramkey Dumps provides detailed explanations for each question and answer, so you can understand the concepts better.
Alisha Aug 29, 2024
I recently used their dumps for the certification exam I took and I have to say, I was really impressed.
Question 67

Regarding Account Teams, what is the purpose of marking a role as 'unique'?

Options:

A.

The role then becomes a child responsibility

B.

Ensure there is a dedicated account manager for that account

C.

The role then becomes a parent responsibility

D.

Prevent the same role being used on different customer accounts

Discussion
Page: 16 / 17
Title
Questions
Posted

CIS-CSM
PDF

$36.75  $104.99

CIS-CSM Testing Engine

$43.75  $124.99

CIS-CSM PDF + Testing Engine

$57.75  $164.99