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ServiceNow Updated CIS-CSM Exam Questions and Answers by kiera

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 239 Q&A's Shared By: kiera
Question 24

Name a security benefit gained from using scoped applications:

Options:

A.

Prevents changes to tables without explicit permission from IT

B.

Prevents third party Integrations

C.

Limits the number of update sets that can be applied

D.

Limits accessibility to other applications in the Instance

Discussion
Question 25

Advanced Work Assignment assigns work to agents based on their availability, capacity, and skills. Agent Affinity enhances the Advanced Work Assignment process by adding additional agent details organized by affinity type. Which of these are these affinity types?

Choose 3 answers

Options:

A.

Skill seniority

B.

Account team responsibility

C.

Related task

D.

Historical

E.

Product expertise

Discussion
Question 26

What are features of Customer Service Management? (Choose four.)

Options:

A.

Timed Audits

B.

Service Entitlements

C.

Demand Management

D.

Service Prospecting

E.

Real-time SLAs

F.

Service Contracts

G.

Skills-based routing

Discussion
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Question 27

How can multiple service catalogs be made available on the Customer Service Portal?

Options:

A.

Include them in the list of service catalogs on the Customer Service Portal record

B.

Add them to the list of service catalogs in the Customer Service Portal header widget options

C.

Create user criteria for each of the applicable service catalogs

D.

Only the Customer Service service catalog can be used on the Customer Service Portal

Discussion
Page: 6 / 17
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