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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	kiera

Question 24

Name a security benefit gained from using scoped applications:

Options:

Prevents changes to tables without explicit permission from IT

Prevents third party Integrations

Limits the number of update sets that can be applied

Limits accessibility to other applications in the Instance

Discussion

Question 25

Advanced Work Assignment assigns work to agents based on their availability, capacity, and skills. Agent Affinity enhances the Advanced Work Assignment process by adding additional agent details organized by affinity type. Which of these are these affinity types?

Choose 3 answers

Options:

Skill seniority

Account team responsibility

Related task

Historical

Product expertise

Discussion

Question 26

What are features of Customer Service Management? (Choose four.)

Options:

Timed Audits

Service Entitlements

Demand Management

Service Prospecting

Real-time SLAs

Service Contracts

Skills-based routing

Discussion

Question 27

How can multiple service catalogs be made available on the Customer Service Portal?

Options:

Include them in the list of service catalogs on the Customer Service Portal record

Add them to the list of service catalogs in the Customer Service Portal header widget options

Create user criteria for each of the applicable service catalogs

Only the Customer Service service catalog can be used on the Customer Service Portal

Discussion

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