Servicenow dumpspedia pearson Cis-csm New Attempt by Kiera q20 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	kiera

Question 24

Name a security benefit gained from using scoped applications:

Options:

Prevents changes to tables without explicit permission from IT

Prevents third party Integrations

Limits the number of update sets that can be applied

Limits accessibility to other applications in the Instance

Discussion

Question 25

Advanced Work Assignment assigns work to agents based on their availability, capacity, and skills. Agent Affinity enhances the Advanced Work Assignment process by adding additional agent details organized by affinity type. Which of these are these affinity types?

Choose 3 answers

Options:

Skill seniority

Account team responsibility

Related task

Historical

Product expertise

Discussion

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Question 26

What are features of Customer Service Management? (Choose four.)

Options:

Timed Audits

Service Entitlements

Demand Management

Service Prospecting

Real-time SLAs

Service Contracts

Skills-based routing