Servicenow chinesedumps legit Cis-csm Exam Download by Zaynah q20 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	zaynah

Question 12

Which roles can specify both skills and mandatory skills for cases and tasks? (Choose two.)

Options:

Customer service manager (sn_customerservice_manager) Most Voted

Customer service agent (sn_customerservice_agent) Most Voted

Customer administrator (sn_customerservice.customer_admin)

Partner (sn_customerservice.partner)

Discussion

Question 13

In case management. Parent Child Synchronization allows for which of the following:

Options:

Synchronization of all child cases as well as children of child cases on all levels

Child cases to be separated from Parent cases and will not be synchronized automatically

Parent cases to automatically generate child cases when all fields are filled out thus, synchronized auto-population

Enabling the Customer Service agent to create cases so that all the children cases can be managed by managing the parent case

Discussion

Question 14

What is a supported external customer that, in turn, sells to and supports one or more customers?

Options:

Partner

Account

Contact

Consumer

Discussion

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Question 15

The Customer Support Portal default configuration provides the following channels to interact with customers?

(Choose two.)

Options:

Web

Social

Chat