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ServiceNow Updated CIS-CSM Exam Questions and Answers by raife

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 239 Q&A's Shared By: raife
Question 28

Which of the following statements is correct regarding product models in CSM?

Options:

A.

Products models can only contain digital (logical) items

B.

Product models can contain either physical items or digital (logical) items but not both in the same model

C.

Product models can only contain physical items

D.

Product models can contain both physical items and digital (logical) items in the same mode

Discussion
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Question 29

From what places in SN can an agent create a case? (Choose three.)

Options:

A.

Customer Service Application

B.

Contact

C.

Account

D.

Chat

Discussion
Question 30

How are Service Catalogs and Catalog Items related? (Choose two.)

Options:

A.

A catalog item can be associated with one or more service catalogs Most Voted

B.

Access to catalog items is determined by the service catalog's assigned user criteria

C.

Service catalogs may contain multiple catalog items Most Voted

D.

A catalog item can only be associated with one service catalog

Discussion
Question 31

Entitlements specify the level of service provided to customers.

Options:

A.

False

B.

True

Discussion
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