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ServiceNow Updated CIS-CSM Exam Questions and Answers by hakeem

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 239 Q&A's Shared By: hakeem
Question 52

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

Options:

A.

Apply Role by Customer

B.

Auto Assessment

C.

Change Update to Close

D.

Update Case Entitlement

Discussion
Question 53

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

Options:

A.

Customer case manager (sn_customerservice.customer_case_manager)

B.

Customer account manager (sn_customerservice.customer_account_manager)

C.

Customer admin (sn_customerservice.customer_admln) Most Voted

D.

Customer (sn_customerservice.customer)

Discussion
Question 54

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

Options:

A.

The ability for end users to decline survey assignments

B.

Number of survey reminder notifications

C.

Trigger conditions Most Voted

D.

Anonymize responses

Discussion
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Question 55

From which one of the following can an agent create a CSM Case:

Options:

A.

Human Resource Application

B.

Incident Management

C.

Chat

D.

Special Handling Note

Discussion
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