Servicenow certsexpert cis-customer Service Management Cis-csm Servicenow Study Notes by Jonas q61 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	jonas

Question 44

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

Options:

Blocked by approval

Blocked by case task

Blocked internally and by customer

Blocked by internally

Discussion

Question 45

What does viewing a customer’s install base enable customer service agents to do? (Choose two.)

Options:

See the detailed configurations of the products and services deployed for a customer to determine me action needed

Monitor alerts for operational services and configuration items that affect service health

Trace information provided m a case to the right product or service to which it relates

Close an upsell of related products and services not yet purchased by a customer

Discussion

Question 46

An account is a supported external customer and a contact is a user who is an employee of an account. How many accounts can a contact be associated with?

Options:

One

Two

Three

Multiple

Discussion

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Question 47

Which are the key self-service functions of the Customer Support Portal? (Choose three.)

Options:

Community

Knowledge Base

Open An Incident

Service Catalog