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ServiceNow Updated CIS-CSM Exam Questions and Answers by jonas

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 239 Q&A's Shared By: jonas
Question 44

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

Options:

A.

Blocked by approval

B.

Blocked by case task

C.

Blocked internally and by customer

D.

Blocked by internally

Discussion
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Question 45

What does viewing a customer’s install base enable customer service agents to do? (Choose two.)

Options:

A.

See the detailed configurations of the products and services deployed for a customer to determine me action needed

B.

Monitor alerts for operational services and configuration items that affect service health

C.

Trace information provided m a case to the right product or service to which it relates

D.

Close an upsell of related products and services not yet purchased by a customer

Discussion
Question 46

An account is a supported external customer and a contact is a user who is an employee of an account. How many accounts can a contact be associated with?

Options:

A.

One

B.

Two

C.

Three

D.

Multiple

Discussion
Question 47

Which are the key self-service functions of the Customer Support Portal? (Choose three.)

Options:

A.

Community

B.

Knowledge Base

C.

Open An Incident

D.

Service Catalog

Discussion
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