Servicenow pass4test cis-csm Premium Exam Questions by Jonathan q61 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	jonathan

Question 48

For security purposes certain roles cannot be assigned to a group or individual at the same time. Which of me following two roles would be restricted?

Options:

snc_intemai and snc_external

snc_internal and sn_customerservice.consumer_agent

snc_internal and sn_customerservice_agent

snc_external and sn_customerservice.customer

Discussion

Question 49

What are the Forum User Types? (Choose three.)

Options:

Admin

Registered

Public

Custom

Moderator

Discussion

Question 50

What is the benefit of a phased release approach?

Options:

Team members schedules are able to synchronize

More time to develop stories

Working across multiple systems of record

Delivery of core functionality quickly

Discussion

Question 51

Depending on which CSM workspace you are operating within, certain steps can be applied to configure the form header. Which of the following is correct regarding form headers in the CSM Configurable workspace?

Options:

The form headers secondary values can only be displayed above the ribbon components

The form header's secondary values can be displayed in the contextual side panel instead of above the ribbon components

The form header for the case form can display five levels of field values from the case table

The form header's primary values can be displayed in the contextual side panel instead of above the ribbon components

Discussion

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