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ServiceNow Updated CIS-CSM Exam Questions and Answers by jonathan

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 239 Q&A's Shared By: jonathan
Question 48

For security purposes certain roles cannot be assigned to a group or individual at the same time. Which of me following two roles would be restricted?

Options:

A.

snc_intemai and snc_external

B.

snc_internal and sn_customerservice.consumer_agent

C.

snc_internal and sn_customerservice_agent

D.

snc_external and sn_customerservice.customer

Discussion
Question 49

What are the Forum User Types? (Choose three.)

Options:

A.

Admin

B.

Registered

C.

Public

D.

Custom

E.

Moderator

Discussion
Alaia
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Question 50

What is the benefit of a phased release approach?

Options:

A.

Team members schedules are able to synchronize

B.

More time to develop stories

C.

Working across multiple systems of record

D.

Delivery of core functionality quickly

Discussion
Question 51

Depending on which CSM workspace you are operating within, certain steps can be applied to configure the form header. Which of the following is correct regarding form headers in the CSM Configurable workspace?

Options:

A.

The form headers secondary values can only be displayed above the ribbon components

B.

The form header's secondary values can be displayed in the contextual side panel instead of above the ribbon components

C.

The form header for the case form can display five levels of field values from the case table

D.

The form header's primary values can be displayed in the contextual side panel instead of above the ribbon components

Discussion
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