Expert Answers to ServiceNow Exam CIS-CSM Questions

Page: 1 / 19

CIS-Customer Service Management ServiceNow Certified Implementation Specialist - Customer Service Management Exam

ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Last Update Feb 2, 2026
Total Questions : 257

To help you prepare for the CIS-CSM ServiceNow exam, we are offering free CIS-CSM ServiceNow exam questions. All you need to do is sign up, provide your details, and prepare with the free CIS-CSM practice questions. Once you have done that, you will have access to the entire pool of ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM test questions which will help you better prepare for the exam. Additionally, you can also find a range of ServiceNow Certified Implementation Specialist - Customer Service Management Exam resources online to help you better understand the topics covered on the exam, such as ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM video tutorials, blogs, study guides, and more. Additionally, you can also practice with realistic ServiceNow CIS-CSM exam simulations and get feedback on your progress. Finally, you can also share your progress with friends and family and get encouragement and support from them.

Questions 2

External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:

Options:

webDAV-compilant

Web-based

WebDAV-versioned

Web-configurable

Discussion 0

Questions 3

Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?

Options:

A step-by-step methodology for creating and solving different case types

A detailed check list for customer service teams

A multi-step process consisting of a series of questions answers, and guidance Most Voted

A set of steps used to define a complex process

Discussion 0

Questions 4

Which of the following best describes how the CSM application uses the Asset table?

Options:

CSM uses the Product table instead of the ITSM Asset table

Because CSM Assets are managed differently from ITSM Assets. ServiceNow uses different Asset Tables foe CSM than it does for ITSM

ServiceNow uses the same Asset table for both CSM and ITSM. however, CSM has a different subset of fields

CSM uses the Product Model table instead of the ITSM Asset table

Discussion 0

Cody

I used Cramkey Dumps to prepare and a lot of the questions on the exam were exactly what I found in their study materials.

Eric Jan 17, 2026

Really? That's great to hear! I used Cramkey Dumps too and I had the same experience. The questions were almost identical.

Esmae

I highly recommend Cramkey Dumps to anyone preparing for the certification exam.

Mollie Jan 13, 2026

Absolutely. They really make it easier to study and retain all the important information. I'm so glad I found Cramkey Dumps.

Kingsley

Do anyone guide my how these dumps would be helpful for new students like me?

Haris Jan 12, 2026

Absolutely! They are highly recommended for anyone looking to pass their certification exam. The dumps are easy to understand and follow, making it easier for you to study and retain the information.

Robin

Cramkey is highly recommended.

Jonah Jan 6, 2026

Definitely. If you're looking for a reliable and effective study resource, look no further than Cramkey Dumps. They're simply wonderful!

Questions 5

When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed?

Choose 2 answers

Options:

Choose the NLU service provider

In the NLU Settings configure the Entity confidence threshold

Enable NLU in Virtual Agent

In the NLU Settings configure the Intent confidence threshold