Expert Answers to ServiceNow Exam CIS-CSM Questions

Page: 1 / 19

CIS-Customer Service Management ServiceNow Certified Implementation Specialist - Customer Service Management Exam

ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Last Update Dec 10, 2025
Total Questions : 257

To help you prepare for the CIS-CSM ServiceNow exam, we are offering free CIS-CSM ServiceNow exam questions. All you need to do is sign up, provide your details, and prepare with the free CIS-CSM practice questions. Once you have done that, you will have access to the entire pool of ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM test questions which will help you better prepare for the exam. Additionally, you can also find a range of ServiceNow Certified Implementation Specialist - Customer Service Management Exam resources online to help you better understand the topics covered on the exam, such as ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM video tutorials, blogs, study guides, and more. Additionally, you can also practice with realistic ServiceNow CIS-CSM exam simulations and get feedback on your progress. Finally, you can also share your progress with friends and family and get encouragement and support from them.

Questions 2

External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:

Options:

webDAV-compilant

Web-based

WebDAV-versioned

Web-configurable

Discussion 0

Melody

My experience with Cramkey was great! I was surprised to see that many of the questions in my exam appeared in the Cramkey dumps.

Colby Nov 20, 2025

Yes, In fact, I got a score of above 85%. And I attribute a lot of my success to Cramkey's dumps.

Wyatt

Passed my exam… Thank you so much for your excellent Exam Dumps.

Arjun Nov 23, 2025

That sounds really useful. I'll definitely check it out.

Everleigh

I must say that they are updated regularly to reflect the latest exam content, so you can be sure that you are getting the most accurate information. Plus, they are easy to use and understand, so even new students can benefit from them.

Huxley Nov 8, 2025

That's great to know. So, you think new students should buy these dumps?

Inaya

Passed the exam. questions are valid. The customer support is top-notch. They were quick to respond to any questions I had and provided me with all the information I needed.

Cillian Nov 21, 2025

That's a big plus. I've used other dump providers in the past and the customer support was often lacking.

Questions 3

Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?

Options:

A step-by-step methodology for creating and solving different case types

A detailed check list for customer service teams

A multi-step process consisting of a series of questions answers, and guidance Most Voted

A set of steps used to define a complex process

Discussion 0

Questions 4

Which of the following best describes how the CSM application uses the Asset table?

Options:

CSM uses the Product table instead of the ITSM Asset table

Because CSM Assets are managed differently from ITSM Assets. ServiceNow uses different Asset Tables foe CSM than it does for ITSM

ServiceNow uses the same Asset table for both CSM and ITSM. however, CSM has a different subset of fields