Servicenow dumpskey cis-customer Service Management Cis-csm Full Course Free by Delia q81 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	delia

Question 56

In the Customer Service Management space, what does the term asset management mean?

Options:

Financial, contractual and inventory information of assets

A set of business activities and processes used to track assets

Tables in the Asset application

Tracking products or services customers are using

Discussion

Question 57

Why does the implementation team need to deliver core functionality to the customer as quickly as possible?

Options:

To expand the technical reach

To facilitate the requirement gathering during the workshops

To complete any complex customizations early enough

To realize near-term ROI (Return on Investment)

Discussion

Question 58

What must a system administrator configure to define a different approval workflow for an escalation request?

Options:

Escalation Decision

Escalation Rule

Escalation Reason

Escalation Template

Discussion

Question 59

Read the use case below to determine if the customer service relationship is B2B or B2C.

Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage

is local to the customer and scheduled a technician to Mary’s house.

Options:

B2C

B2B

Discussion

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