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ServiceNow Updated CIS-CSM Exam Questions and Answers by delia

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 257 Q&A's Shared By: delia
Question 56

In CSM Asset Management has a different meaning than in ITSM or Corporate Finance Which of the following defines Asset Management in CSM?

Options:

A.

The process of developing, operating, maintaining, upgrading, and disposing of assets in me most cost-effective manner

B.

A generic activity or process responsible for tracking and reporting the value and ownership of assets throughout their lifecycle

C.

Asset management has different use cases for tracking specific products or services customers are using Most Voted

D.

It includes all of the data crucial to support customers as efficiently as possible

Discussion
Neve
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Rohan Aug 10, 2025
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Victoria
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Isabel Aug 20, 2025
Same here! I was so surprised when I saw that almost all the questions on the exam were exactly what I found in their study materials.
Alaia
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Zofia Aug 20, 2025
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Ayesha
They are study materials that are designed to help students prepare for exams and certification tests. They are basically a collection of questions and answers that are likely to appear on the test.
Ayden Aug 3, 2025
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Question 57

Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.

Options are :

Options:

A.

sn_shn.max_num_alerts

B.

sn_shn.note_preferences

C.

sn_shn.popup_width

Discussion
Question 58

What should be emphasized when designing solutions? (Choose three.)

Options:

A.

Minimize customizations

B.

Focus Out-of-the-box functionality

C.

Design for Scalability

D.

Mobile friendly functionality

Discussion
Question 59

Which table must be extended when creating a new case type?

Options:

A.

Case (sn_customerservice_case)

B.

Case Task (sn_customerservice_case_task)

C.

Task (task)

D.

Case Type (sn_case_type)

Discussion
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