Servicenow dumpskey cis-customer Service Management Cis-csm Full Course Free by Delia q81 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	delia

Question 56

In CSM Asset Management has a different meaning than in ITSM or Corporate Finance Which of the following defines Asset Management in CSM?

Options:

The process of developing, operating, maintaining, upgrading, and disposing of assets in me most cost-effective manner

A generic activity or process responsible for tracking and reporting the value and ownership of assets throughout their lifecycle

Asset management has different use cases for tracking specific products or services customers are using Most Voted

It includes all of the data crucial to support customers as efficiently as possible

Discussion

Question 57

Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.

Options are :

Options:

sn_shn.max_num_alerts

sn_shn.note_preferences

sn_shn.popup_width

Discussion

Question 58

What should be emphasized when designing solutions? (Choose three.)

Options:

Minimize customizations

Focus Out-of-the-box functionality

Design for Scalability

Mobile friendly functionality

Discussion

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Question 59

Which table must be extended when creating a new case type?

Options:

Case (sn_customerservice_case)

Case Task (sn_customerservice_case_task)

Task (task)

Case Type (sn_case_type)

Discussion