Servicenow braindumps cis-customer Service Management Cis-csm Exam Dumps by Sabrina q40 vce pdf

Page: 5 / 17

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	sabrina

Question 20

The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?

Choose 3 answers

Options:

Correlation

Simple Match

Scripted

Availability

Aggregate

Discussion

Question 21

To which recipient types can targeted communications (publications) be sent? (Choose two.)

Options:

Outsourced Service Providers

Contacts

Internal users

Households

Discussion

Question 22

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

Options:

Open an incident

Viewing knowledge articles

Live chat

Consumer self-registration

Discussion

Andrew

Are these dumps helpful?

Jeremiah Oct 27, 2024

Yes, Don’t worry!!! I'm confident you'll find them to be just as helpful as I did. Good luck with your exam!

Marley

Hey, I heard the good news. I passed the certification exam!

Jaxson Oct 5, 2024

Yes, I passed too! And I have to say, I couldn't have done it without Cramkey Dumps.

Stefan

Thank you so much Cramkey I passed my exam today due to your highly up to date dumps.

Ocean Aug 31, 2024

Agree….Cramkey Dumps are constantly updated based on changes in the exams. They also have a team of experts who regularly review the materials to ensure their accuracy and relevance. This way, you can be sure you're studying the most up-to-date information available.

Teddie

yes, I passed my exam with wonderful score, Accurate and valid dumps.

Isla-Rose Aug 18, 2024

Absolutely! The questions in the dumps were almost identical to the ones that appeared in the actual exam. I was able to answer almost all of them correctly.

Question 23

What do blue circles in the timeline of a case form represent?

Options:

Triggered SLAs

State changes

Customer comments

Activity updates