Servicenow braindumps cis-customer Service Management Cis-csm Exam Dumps by Sabrina q40 vce pdf

Page: 5 / 17

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	sabrina

Question 20

The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?

Choose 3 answers

Options:

Correlation

Simple Match

Scripted

Availability

Aggregate

Discussion

Question 21

To which recipient types can targeted communications (publications) be sent? (Choose two.)

Options:

Outsourced Service Providers

Contacts

Internal users

Households

Discussion

Question 22

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

Options:

Open an incident

Viewing knowledge articles

Live chat

Consumer self-registration

Discussion

Kingsley

Do anyone guide my how these dumps would be helpful for new students like me?

Haris Sep 11, 2024

Absolutely! They are highly recommended for anyone looking to pass their certification exam. The dumps are easy to understand and follow, making it easier for you to study and retain the information.

Ace

No problem! I highly recommend Cramkey Dumps to anyone looking to pass their certification exams. They will help you feel confident and prepared on exam day. Good luck!

Harris Oct 31, 2024

That sounds amazing. I'll definitely check them out. Thanks for the recommendation!

Rae

I tried using Cramkey dumps for my recent certification exam and I found them to be more accurate and up-to-date compared to other dumps I've seen. Passed the exam with wonderful score.

Rayyan Sep 14, 2024

I see your point. Thanks for sharing your thoughts. I might give it a try for my next certification exam.

Esmae

I highly recommend Cramkey Dumps to anyone preparing for the certification exam.

Mollie Aug 15, 2024

Absolutely. They really make it easier to study and retain all the important information. I'm so glad I found Cramkey Dumps.

Question 23

What do blue circles in the timeline of a case form represent?

Options:

Triggered SLAs

State changes

Customer comments