Servicenow braindumps cis-customer Service Management Cis-csm Exam Dumps by Sabrina q40 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	sabrina

Question 20

The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?

Choose 3 answers

Options:

Correlation

Simple Match

Scripted

Availability

Aggregate

Discussion

Question 21

To which recipient types can targeted communications (publications) be sent? (Choose two.)

Options:

Outsourced Service Providers

Contacts

Internal users

Households

Discussion

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Question 22

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?