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ServiceNow Updated CIS-CSM Exam Questions and Answers by sabrina

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ServiceNow CIS-CSM Exam Overview :

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	sabrina

Question 20

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?

Options are :

Options:

A.

Maybe

B.

No

C.

Yes

D.

I don't know

Discussion

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Question 21

Match the definitions for roles relationships.

Hot Area:

Questions 21

Options:

Discussion

Question 22

What is a household entity?

Options:

A.

Group of users that usually share a common address and use services as a group

B.

Group of people that usually share a common address and use services as a group

C.

Group of customers that usually share a common address and use services as a group

D.

Group of consumers that usually share a common address and use services as a group

Discussion

Question 23

User criteria records may be applied to which knowledge items?

Options:

A.

Knowledge Base

B.

Knowledge Base and Category

C.

Knowledge Base and Article

D.

Knowledge Base, Category and Article

Discussion

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