Servicenow testinside download Latest Cis-csm Questions by Calvin q81 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	calvin

Question 32

What is required to enable the Follow the sun field on the Customer Service Case form?

Options:

Nothing, it is a standard field

The value property on the form must be set to true

The plugin ‘com.snc.csm_time_recording’ needs to be activated

The value property on the form must be set to true and the field added to the case form

Discussion

Question 33

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

Options:

Apply Role by Customer

Auto Assessment

Change Update to Close

Update Case Entitlement

Discussion

Question 34

In ServiceNow’s CSM Application, what is an interaction?

Options:

Any configuration item that has been made accessible to customers

A record that a Customer Service Agent uses to identify and resolve a question or an issue for an external customer

A binding agreement between two parties

A request for assistance made through a chat, phone call, or walk-up

Discussion

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Question 35

Installing the Customer Service Management plugin activates:

Options:

Only one other plugin - Field Service Management Plugin

No other Plugins

Only two other plugins - Portal and Case Management

Many other plugins at the same time

Discussion

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