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ServiceNow Updated CIS-CSM Exam Questions and Answers by dahlia

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 239 Q&A's Shared By: dahlia
Question 68

What are the types of matching criteria for Customer Service? (Choose four.)

Options:

A.

Matching Skills Most Voted

B.

Last Assigned Most Voted

C.

Certifications

D.

Distance

E.

Assigned Cases Most Voted

F.

Availability Today Most Voted

G.

Partner Hours

Discussion
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Question 69

What should be part of the pre-engagement collateral?

Options:

A.

Frequently Asked Questions (FAQ)

B.

Scoping Guide

C.

Customer Service roles template

D.

Stock Keeping Unit (SKU) and pricing sheet

Discussion
Question 70

Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

Options:

A.

Case Performance

B.

Case Analytics

C.

Case Digest

D.

Case Spotlight

Discussion
Question 71

True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.

Options are :

Options:

A.

False

B.

True

Discussion
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