Servicenow prepway cis-customer Service Management Cis-csm Release Date by Dahlia q40 vce pdf

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ServiceNow CIS-CSM Exam Overview :

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	dahlia

Question 68

What are the types of matching criteria for Customer Service? (Choose four.)

Options:

Matching Skills Most Voted

Last Assigned Most Voted

Certifications

Distance

Assigned Cases Most Voted

Availability Today Most Voted

Partner Hours

Discussion

Question 69

What should be part of the pre-engagement collateral?

Options:

Frequently Asked Questions (FAQ)

Scoping Guide

Customer Service roles template

Stock Keeping Unit (SKU) and pricing sheet

Discussion

Question 70

Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

Options:

Case Performance

Case Analytics

Case Digest

Case Spotlight

Discussion

Question 71

True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.

Options are :

Options:

False

True

Discussion

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