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Genesys Cloud CX Certified Professional - Consolidated Exam

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GCP-GCX PDF

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$36.75 Last Update April 2, 2025 Total Questions : 135 With In-Depth Explanation

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86%

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What our customers are saying


O
24-Sep-2024
Oscar -
I had today my GCP-GCX exam in Belgium. The questions were easy as I have prepared them from your dump. I passed the exam!
H
9-Sep-2024
Henry -
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3-Oct-2024
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15-Sep-2024
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20-Sep-2024
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23-Aug-2024
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26-Oct-2024
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1-Oct-2024
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1-Sep-2024
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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

Questions 1

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

Options:

A.  

80 calls must be answered every 20 seconds.

B.  

80% of calls must be answered within 20 seconds.

C.  

80% of agents must answer calls within 20 seconds.

D.  

20 chats and calls must be answered in 80 seconds.