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Genesys Cloud CX Certified Professional - Consolidated Exam

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GCP-GCX PDF

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$35 Last Update November 12, 2024 Total Questions : 135 With In-Depth Explanation

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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

Questions 1

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

Options:

A.  

80 calls must be answered every 20 seconds.

B.  

80% of calls must be answered within 20 seconds.

C.  

80% of agents must answer calls within 20 seconds.

D.  

20 chats and calls must be answered in 80 seconds.