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Genesys Updated GCP-GCX Exam Questions and Answers by jayson

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Genesys GCP-GCX Exam Overview :

Exam Name: Genesys Cloud CX Certified Professional - Consolidated Exam
Exam Code: GCP-GCX Dumps
Vendor: Genesys Certification: Genesys Cloud CX
Questions: 135 Q&A's Shared By: jayson
Question 16

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Options:

A.

Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.

B.

Creating a number-plan to identify premium-rate numbers.

C.

Manually training users to prevent calling premium-rate numbers.

D.

Configuring trunks to identify premium-rate numbers.

Discussion
Question 17

The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and executives make faster, more effective

managerial and operational decisions

Options:

A.

Genesys Cloud CX Supervisor

B.

Genesys Cloud CX Hub

C.

Genesys Cloud CX Task Manager

D.

Genesys Cloud CX Social Media Analyzer

Discussion
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Libby Aug 9, 2024
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Elis Sep 17, 2024
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Question 18

Which dialing mode allows the agent to see customer information before dialing?

Options:

A.

Progressive

B.

Predictive

C.

Preview

D.

Power

Discussion
Question 19

What options are available for exporting data from a view? Choose 2 answers

Options:

A.

Chat

B.

DOCX

C.

PDF

D.

TXT

E.

CSV

Discussion
Page: 4 / 9

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