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Genesys Updated GCP-GCX Exam Questions and Answers by jayson

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Genesys GCP-GCX Exam Overview :

Exam Name: Genesys Cloud CX Certified Professional - Consolidated Exam
Exam Code: GCP-GCX Dumps
Vendor: Genesys Certification: Genesys Cloud CX
Questions: 135 Q&A's Shared By: jayson
Question 16

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Options:

A.

Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.

B.

Creating a number-plan to identify premium-rate numbers.

C.

Manually training users to prevent calling premium-rate numbers.

D.

Configuring trunks to identify premium-rate numbers.

Discussion
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Question 17

The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and executives make faster, more effective

managerial and operational decisions

Options:

A.

Genesys Cloud CX Supervisor

B.

Genesys Cloud CX Hub

C.

Genesys Cloud CX Task Manager

D.

Genesys Cloud CX Social Media Analyzer

Discussion
Question 18

Which dialing mode allows the agent to see customer information before dialing?

Options:

A.

Progressive

B.

Predictive

C.

Preview

D.

Power

Discussion
Question 19

What options are available for exporting data from a view? Choose 2 answers

Options:

A.

Chat

B.

DOCX

C.

PDF

D.

TXT

E.

CSV

Discussion
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