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Genesys Updated GCP-GCX Exam Questions and Answers by margo

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Genesys GCP-GCX Exam Overview :

Exam Name: Genesys Cloud CX Certified Professional - Consolidated Exam
Exam Code: GCP-GCX Dumps
Vendor: Genesys Certification: Genesys Cloud CX
Questions: 135 Q&A's Shared By: margo
Question 32

Select all the question types available while creating an Evaluation Form. (Choose three.)

Options:

A.

Multiple Choice

B.

Yes/No

C.

Fill in the blank

D.

Range

E.

Multiple Response

Discussion
Question 33

Where can you add preconfigured settings to the phones?

Options:

A.

Admin > Telephone > Phone Management > Calls

B.

Admin > Telephone > Phone Management > Phones

C.

Admin > Telephone > Phone Management > Base Settings

Discussion
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Maja Aug 30, 2024
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Mylo
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Rayyan Sep 14, 2024
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Mariam
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Katie Nov 2, 2024
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Question 34

Genesys Cloud CX Voice is __________.

Options:

A.

A third-party service that provides external Phone Trunks.

B.

A help bot that is available within Genesys Cloud CX chat.

C.

Another name for Genesys Cloud CX.

D.

An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

Discussion
Question 35

Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.

What is the maximum number of rings that can be defined for Bullseye routing?

Options:

A.

8

B.

6

C.

4

D.

2

Discussion
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