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Genesys Updated GCP-GCX Exam Questions and Answers by hadi

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Genesys GCP-GCX Exam Overview :

Exam Name: Genesys Cloud CX Certified Professional - Consolidated Exam
Exam Code: GCP-GCX Dumps
Vendor: Genesys Certification: Genesys Cloud CX
Questions: 135 Q&A's Shared By: hadi
Question 28

The license used by a user is determined by the permissions enabled in the roles assigned to that user.

Options:

A.

True

B.

False

Discussion
Ilyas
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Atlas
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Reign Aug 14, 2024
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Mary Oct 9, 2024
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Niamh Oct 15, 2024
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Question 29

Which of following file formats are available to export a report? (Choose three.)

Options:

A.

.doc

B.

.xls

C.

.txt

D.

.docx

E.

.xlsx

F.

.pdf

Discussion
Question 30

Which of the following are AND Evaluation Methods? (Choose three.)

Options:

A.

All skills matching

B.

Best available skills

C.

Bullseye matching

D.

Disregard skills

E.

Agent availability

Discussion
Question 31

Which report displays the length of each session for one or more agents over a specified period of time?

Options:

A.

Agent Activity Summary Report

B.

Agent Metrics Report

C.

Agent Login-Logout Details Report

D.

Agent Quality Details Report

Discussion
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