Genesys Cloud CX Certified Professional - Consolidated Exam
Last Update September 18, 2024
Total Questions : 135
Our Genesys Cloud CX GCP-GCX exam questions and answers cover all the topics of the latest Genesys Cloud CX Certified Professional - Consolidated Exam exam, See the topics listed below. We also provide Genesys GCP-GCX exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of Genesys GCP-GCX resources to help you understand the topics covered in the exam, such as Genesys Cloud CX video tutorials, GCP-GCX study guides, and GCP-GCX practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.
| Exam Name | Genesys Cloud CX Certified Professional - Consolidated Exam |
| Exam Code | GCP-GCX |
| Actual Exam Duration | The duration of the Genesys GCP-GCX exam is 90 minutes. |
| What exam is all about | Genesys GCP-GCXis exam is a certification exam that tests the knowledge and skills of professionals in the field of customer experience (CX) and contact center technology. The exam covers topics such as Genesys Cloud architecture, call routing, reporting, and analytics, as well as integration with other systems. Passing the exam demonstrates proficiency in using Genesys Cloud CX platform and can help professionals advance their careers in the CX industry. |
| Passing Score required | The passing score required in the Genesys GCP-GCX exam is 70%. |
| Competency Level required | Based on the previous exam requirements, the competency level required for the Genesys GCP-GCX exam is typically intermediate to advanced. Candidates are expected to have a good understanding of Genesys Cloud Platform (GCP) and Genesys Cloud CX (GCX) solutions, as well as experience in implementing and managing these solutions. They should also have a solid understanding of contact center operations, customer experience management, and related technologies. Additionally, candidates should have strong analytical and problem-solving skills, as well as the ability to communicate effectively with stakeholders at all levels of the organization. |
| Questions Format | Based on my understanding of certification exams, it is likely that the exam will consist of multiple-choice questions, scenario-based questions, and possibly some open-ended questions that require a written response. The exam may also include simulations or practical exercises to test the candidate's ability to apply their knowledge in real-world scenarios. It is recommended that candidates review the exam objectives and study materials provided by Genesys to prepare for the exam. |
| Delivery of Exam | The Genesys GCP-GCX exam is an online proctored exam that can be taken remotely. It is a multiple-choice exam that tests the candidate's knowledge and skills in using the Genesys Cloud CX platform. The exam is designed to assess the candidate's ability to configure, manage, and troubleshoot the platform. The exam is divided into two parts: the Genesys Cloud CX Core exam and the Genesys Cloud CX Platform exam. The Core exam covers the basic concepts and features of the platform, while the Platform exam focuses on the advanced features and functionalities. The exam is timed and candidates have a limited amount of time to complete each section. |
| Language offered | Based on my research, the exam is designed to test the candidate's knowledge and skills in using the Genesys Cloud Platform (GCP) and Genesys Cloud CX (GCX) solutions. Therefore, the language used in the exam is likely to be technical and focused on the features, functionalities, and best practices of these solutions. The exam may also include scenarios and case studies to assess the candidate's ability to apply their knowledge in real-world situations. |
| Cost of exam | You can visit the official Genesys website or contact their customer support team to get the latest pricing information. |
| Target Audience | The target audience for Genesys GCP-GCX includes IT professionals, contact center managers, customer experience professionals, and business leaders who are looking to improve their customer engagement and experience. These individuals are typically responsible for managing and optimizing customer interactions across multiple channels, including voice, email, chat, and social media. They are also interested in leveraging advanced analytics and artificial intelligence to gain insights into customer behavior and preferences, and to personalize interactions based on these insights. Additionally, they are looking for a cloud-based solution that can scale to meet their growing business needs and provide a seamless customer experience across all touchpoints. |
| Average Salary in Market | The average salary for a Genesys Certified Professional (GCP) ranges from $60,000 to $120,000 per year, depending on the job title and experience level. The Genesys Certified CX Professional (GCX) certification may add to the salary range, but it ultimately depends on the job market and the employer's compensation policies. |
| Testing Provider | You can visit the official Genesys website to find information on how to register for the GCP-GCX exam and access study materials. Additionally, there are various online training providers that offer courses and practice exams for the Genesys GCP-GCX certification. |
| Recommended Experience | According to the official Genesys website, the recommended experience for the GCP-GCX exam includes: 1. Basic knowledge of contact center operations and technologies 2. Familiarity with Genesys Cloud platform and its features 3. Understanding of call routing and IVR design 4. Knowledge of reporting and analytics 5. Experience with scripting and programming languages such as JavaScript and Python 6. Understanding of cloud computing and virtualization technologies 7. Familiarity with network protocols and security concepts 8. Experience with project management methodologies and tools. |
| Prerequisite | According to the official Genesys website, the prerequisites for the Genesys GCP-GCX exam may vary depending on the specific certification track. It is recommended to check the official Genesys website or contact their support team for the latest information on the prerequisites for the GCP-GCX exam. |
| Retirement (If Applicable) | it is recommended to check the official Genesys website or contact their customer support for the most up-to-date information on exam retirements. |
| Certification Track (RoadMap): | you can visit the official website of Genesys or contact their customer support team to get the latest information about their certification program. |
| See Expected Questions | Genesys GCP-GCX Expected Questions in Actual Exam |
| Take Self-Assessment | Use Genesys GCP-GCX Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
TESTED 19 Sep 2024
