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Genesys Updated GCP-GCX Exam Questions and Answers by margaret

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Genesys GCP-GCX Exam Overview :

Exam Name: Genesys Cloud CX Certified Professional - Consolidated Exam
Exam Code: GCP-GCX Dumps
Vendor: Genesys Certification: Genesys Cloud CX
Questions: 135 Q&A's Shared By: margaret
Question 20

Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Options:

A.

Workspaces

B.

People

C.

Queues

D.

Groups

Discussion
Question 21

Which of the following is not a Quality Management feature?

Options:

A.

Evaluation Forms

B.

Policies

C.

Scheduling

D.

Interaction Recording

Discussion
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Question 22

Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

Options:

A.

Availability

B.

SIP Access Control

C.

Outbound

D.

Calling

Discussion
Question 23

Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.

Which of the following views can help Eva identify such issues?

Options:

A.

Agents Wrap-Up Interval Detail

B.

Agents Schedule Detail

C.

Agents Evaluation Detail

D.

Agents Interactions Detail

Discussion
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