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Genesys Updated GCP-GCX Exam Questions and Answers by margaret

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Genesys GCP-GCX Exam Overview :

Exam Name: Genesys Cloud CX Certified Professional - Consolidated Exam
Exam Code: GCP-GCX Dumps
Vendor: Genesys Certification: Genesys Cloud CX
Questions: 135 Q&A's Shared By: margaret
Question 20

Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Options:

A.

Workspaces

B.

People

C.

Queues

D.

Groups

Discussion
Teddie
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Isla-Rose Aug 18, 2024
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Mariam
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Question 21

Which of the following is not a Quality Management feature?

Options:

A.

Evaluation Forms

B.

Policies

C.

Scheduling

D.

Interaction Recording

Discussion
Question 22

Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

Options:

A.

Availability

B.

SIP Access Control

C.

Outbound

D.

Calling

Discussion
Question 23

Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.

Which of the following views can help Eva identify such issues?

Options:

A.

Agents Wrap-Up Interval Detail

B.

Agents Schedule Detail

C.

Agents Evaluation Detail

D.

Agents Interactions Detail

Discussion
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