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Genesys Updated GCP-GCX Exam Questions and Answers by ernie

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Genesys GCP-GCX Exam Overview :

Exam Name: Genesys Cloud CX Certified Professional - Consolidated Exam
Exam Code: GCP-GCX Dumps
Vendor: Genesys Certification: Genesys Cloud CX
Questions: 135 Q&A's Shared By: ernie
Question 12

What level of permissions does a user require to view the organization settings?

Options:

A.

Admin

B.

Agent

C.

Supervisor

D.

All of the above

Discussion
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Question 13

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Options:

A.

Workgroups

B.

Rooms

C.

Groups

D.

Roles

Discussion
Question 14

You can add more than one outbound route to the contact center.

Options:

A.

True

B.

False

Discussion
Question 15

In which of these views would you see the amount of time an agent spent in each status?

Options:

A.

Agent Interaction

B.

Agent Queue

C.

Agent Status

D.

Agent Performance

Discussion
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