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Genesys Updated GCP-GCX Exam Questions and Answers by ernie

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Genesys GCP-GCX Exam Overview :

Exam Name: Genesys Cloud CX Certified Professional - Consolidated Exam
Exam Code: GCP-GCX Dumps
Vendor: Genesys Certification: Genesys Cloud CX
Questions: 135 Q&A's Shared By: ernie
Question 12

What level of permissions does a user require to view the organization settings?

Options:

A.

Admin

B.

Agent

C.

Supervisor

D.

All of the above

Discussion
Question 13

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Options:

A.

Workgroups

B.

Rooms

C.

Groups

D.

Roles

Discussion
Question 14

You can add more than one outbound route to the contact center.

Options:

A.

True

B.

False

Discussion
Question 15

In which of these views would you see the amount of time an agent spent in each status?

Options:

A.

Agent Interaction

B.

Agent Queue

C.

Agent Status

D.

Agent Performance

Discussion
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