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ITIL 4 Managing Professional ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

Last Update Sep 15, 2024
Total Questions : 80

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Questions 2

Which charging mechanism could cause the price of a service to change depending on the time of day?

Options:

Differential charging

Cost

Cost plus

Market price

Discussion 0

Questions 3

An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service. Which approach should the organization follow to decide if they should use the internal service provider or to source the service externally?

Options:

Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

Start by understanding the cost of procuring the service internally and externally, then ask internal and external service providers to complete a 'request for quotation1 documenting their preferred solution

Start by asking the internal service provider to develop the required skills, then use these newly developed skills to create and deliver the new service internally

Start by analysing and documenting the detailed service requirements, then ask external serviceproviders to respond to a 'request for information1 documenting how they would deliver to these requirements

Discussion 0

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Questions 4

A service provider encourages their users to form a user support commun What is a potential benefit to the service provider?

Options:

The reduction in demand for support from the service provider

The creation of groups that can be used to provision services

Reduced collaboration between user organizations

Improved collaboration within the service provider organization

Discussion 0

Questions 5

A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

Options:

Instructing users to take their device to the service desk team when convenient

Using a self-service portal for the user to request the service desk to provide the update

Instructing the service desk to contact users when updates are available, and guiding them through the update procedure

Using a push method to check the user's device each time it is connected

Discussion 0

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