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ITIL 4 Managing Professional ITIL 4 Specialist: Monitor, Support, FulfilExam

ITIL 4 Specialist: Monitor, Support, FulfilExam

Last Update Nov 24, 2024
Total Questions : 166

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Questions 2

What challenge is associated with user-to-technology interactions?

Options:

Unstructured information

Limited applicability to complicated and complex situations

Subjective attitudes and emotions

Limited scalability

Discussion 0

Questions 3

In which step of the 'incident handling and resolution' process does the service desk agent confirm that the user query refers to an incident?

Options:

Incident classification

Incident detection

Incident registration

Incident diagnosis

Discussion 0

Questions 4

Which statement about the third-parties role in incident management is CORRECT?

Options:

Third parties should be excluded from incident management activities

Incident models should define third parties' involvement in incident management

Incident management activities should be delegated to third parties as much as possible

Interactions with third parties during incident management should be formalized as much as possible

Discussion 0

Questions 5

What should a service provider do when human resources to establish problem modes are not available?

Options:

Consider using a third-party consulting service to help develop problem models

Postphone problem management activities until the resources are available

Delegate creation or problem models to a problem coordinator

Create a single problem model to be used for managing all problems

Discussion 0

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