ITIL 4 Specialist: Monitor, Support, FulfilExam
Last Update Dec 26, 2024
Total Questions : 166
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What challenge is associated with user-to-technology interactions?
In which step of the 'incident handling and resolution' process does the service desk agent confirm that the user query refers to an incident?
Which statement about the third-parties role in incident management is CORRECT?
What should a service provider do when human resources to establish problem modes are not available?
TESTED 26 Dec 2024
