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ITIL 4 Managing Professional ITIL 4 Specialist: High-velocity IT Exam

ITIL 4 Specialist: High-velocity IT Exam

Last Update Oct 15, 2024
Total Questions : 96

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Questions 2

Which statement about employee surveys is CORRECT?

Options:

They are conducted at several organizational levels, formally and informa

They are intended to be conducted across an entire organization

They are typically conducted annually

They can only be conducted electronically so have limited application

Discussion 0

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Questions 3

Which competency profile is required by an individual who is tasked with motivating others to adopt the new ways of working required to support the organization's goals?

Options:

Coordinator/communicator

Administrator

Leader

Technical expert

Discussion 0

Questions 4

Which is a challenge when onboarding individual consumers?

Options:

Dealing with a large number of consumers with varied skills and backgrounds

Identifying the consumers' needs because they do not communicate them clearly

Providing marketing material tailored to the needs of service consumer

Identifying the customer that can represent the service consumer

Discussion 0

Questions 5

An organization's customers have historically been satisfied with the functionality and performanceof its services. Recently, however, the organization is getting complaints about both the performance of the services and areas, such as sales and customer support. How can the organization BEST collect the information needed to address these complaints?

Options:

>Gather customer experience and service level metrics

Discussion 0

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