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Salesforce Certified Business Analyst Exam (WI25)

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Salesforce Certified Business Analyst Exam (WI25) Questions and Answers

Questions 1

Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the service team The NTO Salesforce team was alerted Chat the current routing process is preventing cases from reacting the correct service team without manual intervention.

Which action should the business analyst take to best understand and document the and recommend a future state?

Options:

A.  

Organize a brainstorming session with service team leadership.

B.  

Engage in a live process modeling exercise with the service team.

C.  

Review individual surveys and questionnaires from the service team.

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