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Salesforce Updated Certified-Business-Analyst Exam Questions and Answers by sunny

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Salesforce Certified-Business-Analyst Exam Overview :

Exam Name: Salesforce Certified Business Analyst Exam (WI25)
Exam Code: Certified-Business-Analyst Dumps
Vendor: Salesforce Certification: Salesforce Business Analyst
Questions: 311 Q&A's Shared By: sunny
Question 72

Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.

What should the business analyst do next?

Options:

A.

Ask the team to reprioritize the backlog and work on the item at the top.

B.

Ask the team to commit to the work for the next sprint.

C.

Ask the team to pivot and complete the work immediately.

Discussion
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Question 73

Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.

What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

Options:

A.

Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.

B.

Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.

C.

Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.

Discussion
Question 74

During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin".

What should the business analyst do next?

Options:

A.

Explain to the customer that the workshop is focused on documenting requirements, rather than solutioning, and write down their pain points

B.

Write the user story: As a marketer, I need to track customer origin on Opportunity so that I can report on the ROI of our marketing efforts.

C.

Ask follow-up questions to determine if standard Salesforce functionality around Leads, Campaigns, and Opportunities could meet this need.

Discussion
Question 75

Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.

Where should the BA track this milestone?

Options:

A.

Statement of work

B.

Change log

C.

Sprint plan

Discussion
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