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Salesforce Updated Certified-Business-Analyst Exam Questions and Answers by everlyn

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Salesforce Certified-Business-Analyst Exam Overview :

Exam Name: Salesforce Certified Business Analyst Exam (WI25)
Exam Code: Certified-Business-Analyst Dumps
Vendor: Salesforce Certification: Salesforce Business Analyst
Questions: 311 Q&A's Shared By: everlyn
Question 16

A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:

"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.’’

Which acceptance criteria is most appropriate for this user story?

Options:

A.

Able to monitor the sales team's performance

B.

Able to click the Run button on sales reports

C.

Able to view the sales team's reports

Discussion
Question 17

The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields. The business analyst is starting to construct user stories to support the new process.

What should each user story include?

Options:

A.

Value, purpose, and need

B.

Who, what, and why

C.

Who, where, and how

Discussion
Question 18

Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.

What should the BA create to engage stakeholders?

Options:

A.

Value Stream Map

B.

Universal Process Notation

C.

Capability Model

Discussion
Question 19

A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.

"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.’’

Who should be listed as the persona?

Options:

A.

Sales rep

B.

Contact

C.

Service rep

Discussion
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