Isaca Updated CISM Exam Questions and Answers by danyal

The best way for an information security manager to improve the effectiveness of an organization’s information security program is to collaborate with business and IT functions in determining controls. Collaboration is a key factor for ensuring that the information security program is aligned with the organization’s business objectives, risk appetite, and security strategy, and that it supports the business processes and activities. Collaboration also helps to gain the buy-in, involvement, and ownership of the business and IT functions, who are the primary stakeholders and users of the information security program. Collaboration also facilitates the communication, coordination, and integration of the information security program across the organization, and enables the information security manager to understand the needs, expectations, and challenges of the business and IT functions, and to propose the most appropriate and effective security controls and solutions.

Focusing on addressing conflicts between security and performance (A) is a possible way to improve the effectiveness of an information security program, but not the best one. Security and performance are often competing or conflicting goals, as security controls may introduce overhead, complexity, or delays that affect the efficiency, usability, or availability of the systems or processes. Addressing these conflicts may help to optimize the balance and trade-off between security and performance, and to enhance the user satisfaction and acceptance of the security controls. However, focusing on addressing conflicts between security and performance does not necessarily improve the alignment, integration, or communication of the information security program with the business and IT functions, nor does it ensure the involvement or ownership of the stakeholders.

Including information security requirements in the change control process © is also a possible way to improve the effectiveness of an information security program, but not the best one. The change control process is a process that manages the initiation, approval, implementation, and review of changes to the systems or processes, such as enhancements, updates, or fixes. Including information security requirements in the change control process may help to ensure that the changes do not introduce new or increased security risks or impacts, and that they comply with the security policies, standards, and procedures. However, including information security requirements in the change control process does not necessarily improve the collaboration, communication, or coordination of the information security program with the business and IT functions, nor does it ensure the buy-in or involvement of the stakeholders.

Obtaining assistance from IT to implement automated security controls (D) is also a possible way to improve the effectiveness of an information security program, but not the best one. Automated security controls are security controls that are implemented by using software, hardware, or other technologies, such as encryption, firewalls, or antivirus, to perform security functions or tasks without human intervention. Obtaining assistance from IT to implement automated security controls may help to improve the efficiency, consistency, or reliability of the security controls, and to reduce the human errors, negligence, or malicious actions. However, obtaining assistance from IT to implement automated security controls does not necessarily improve the collaboration, communication, or integration of the information security program with the business and IT functions, nor does it ensure the ownership or involvement of the stakeholders.

References = CISM Review Manual, 16th Edition, Chapter 1: Information Security Governance, Section: Information Security Strategy Development, Subsection: Collaboration, page 24-251

 Reviewing the results of the vendor’s independent control reports is the best way to assess the risk associated with using a SaaS vendor because it provides an objective and reliable evaluation of the vendor’s security controls and practices. Independent control reports, such as SOC 2 or ISO 27001, are conducted by third-party auditors who verify the vendor’s compliance with industry standards and best practices. These reports can help the customer identify any gaps or weaknesses in the vendor’s security posture and determine the level of assurance and trust they can place on the vendor.

Verifying that information security requirements are included in the contract is a good practice, but it does not provide sufficient assurance that the vendor is actually meeting those requirements. The contract may also have limitations or exclusions that reduce the customer’s rights or remedies in case of a breach or incident.

Requesting customer references from the vendor is not a reliable way to assess the risk associated with using a SaaS vendor because the vendor may only provide positive or biased references that do not reflect the true experience or satisfaction of the customers. Customer references may also not have the same security needs or expectations as the customer who is conducting the assessment.

Requiring vendors to complete information security questionnaires is a useful way to gather information about the vendor’s security policies and procedures, but it does not provide enough evidence or verification that the vendor is actually implementing and maintaining those policies and procedures. Information security questionnaires are also subject to the vendor’s self-reporting and interpretation, which may not be accurate or consistent. References =

CISM Review Manual 15th Edition, page 144

SaaS Security Risk and Challenges - ISACA1

SaaS Security Checklist & Assessment Questionnaire | LeanIX2

Risk Assessment Guide for Microsoft Cloud3

Key performance indicators (KPIs) are measurable values that demonstrate how effectively an organization is achieving its key objectives and goals. KPIs can help senior management understand the status of information security compliance by providing quantifiable and relevant data on the performance and progress of the information security program and processes. KPIs can also help senior management to evaluate the effectiveness and efficiency of the information security controls and activities, identify strengths and weaknesses, and make informed decisions and adjustments. KPIs should be aligned with the organization’s strategy, vision, and mission, and should be SMART (specific, measurable, achievable, relevant, and time-bound). Some examples of information security KPIs are: percentage of compliance with policies and standards, number of security incidents and breaches, mean time to detect and respond to incidents, percentage of systems and applications patched, number of security awareness trainings completed, etc.

Industry benchmarks, business impact analysis (BIA) results, and risk assessment results are not the most useful to help senior management understand the status of information security compliance, although they may provide some useful information or insights. Industry benchmarks are comparative measures of the performance or practices of other organizations in the same industry or sector. Industry benchmarks can help senior management to compare and contrast their own information security performance or practices with those of their peers or competitors, and identify gaps or opportunities for improvement. However, industry benchmarks may not reflect the specific goals, needs, or context of the organization, and may not be readily available or reliable. Business impact analysis (BIA) results are the outcomes of the process of analyzing the potential impacts of disruptive events on the organization’s critical business functions and processes. BIA results can help senior management to understand the dependencies, priorities, and recovery objectives of the organization’s business functions and processes, and to plan for business continuity and disaster recovery. However, BIA results do not directly measure or indicate the status of information security compliance, and may not be updated or accurate. Risk assessment results are the outcomes of the process of identifying, analyzing, and evaluating the information security risks that the organization faces. Risk assessment results can help senior management to understand the sources, causes, and consequences of information security risks, and to determine the appropriate risk responses and controls. However, risk assessment results do not directly measure or indicate the status of information security compliance, and may vary depending on the risk assessment methodology, criteria, and frequency. References = CISM Review Manual, 16th Edition, pages 47-481, 54-551, 69-701, 72-731; CISM Review Questions, Answers & Explanations Manual, 10th Edition, page 832

Key performance indicators (KPIs) are metrics that measure the effectiveness and ef-ficiency of information security processes and activities. They help senior manage-ment understand the status of information security compliance by providing relevant, timely and accurate information on the performance of security controls, the level of risk exposure, the return on security investment and the progress toward security ob-jectives. KPIs can also be used to benchmark the organization’s security performance against industry standards or best practices. KPIs should be aligned with the organiza-tion’s strategic goals and risk appetite, and should be reported regularly to senior man-agement and other stakeholders.