CompTIA Updated 220-1102 Exam Questions and Answers by oren

To ensure data is unrecoverable on a lost or stolen mobile device, the best solution is:

Remote wipe: This feature allows the device owner or IT administrator to remotely erase all data on the device, ensuring that it cannot be recovered by unauthorized users.

Device encryption: While important for protecting data, encryption alone does not remove data from the device.

Data backup: Ensures data is saved elsewhere but does not make it unrecoverable on the lost or stolen device.

Fingerprint reader: Provides security for accessing the device but does not affect data recovery if the device is compromised.

In macOS, the "Privacy" settings under "Security & Privacy" are where users can control which applications are allowed to run, including third-party apps. By default, macOS may restrict apps that are not downloaded from the App Store, but in the Privacy settings, users can enable installations from identified developers or even from any source. The other options like "Keychain" manage passwords and certificates, "Accessibility" deals with assistive technologies, and "Spotlight" is the search feature.

References:

Apple Support: Safely open apps on your Mac

CompTIA A+ 220-1102 Study Guide​ (Whizlabs)

The net use (Option D) command is used to manage network drives in Windows. It can be used to display and disconnect mapped network drives, making it the correct choice for removing unused network drives.

format (Option A) is used to format disks, not for managing network drives.

netstat (Option B) displays network connections but doesn't manage network drives.

diskpart (Option C) is used for disk partitioning, not network drive management.

rmdir (Option E) is used to remove directories, not network drives.

CompTIA A+ Core 2 References:

1.2 - Use the appropriate Microsoft command-line tool, including net use for managing network drives .

When a technician finds that a user's office is not listed for an upgrade but the user has submitted a request, the appropriate action is to:

Notify the project manager about the user's concern: The project manager oversees the upgrade process and can address any discrepancies or omissions in the upgrade list.

Ask the company's human resources department to address the issue: HR typically handles personnel matters, not hardware upgrades.

Tell the user that this request is not on the list to be upgraded: This does not resolve the user's concern and could cause frustration.

Ask the user's supervisor if the technician should upgrade the computer: The supervisor may not have the authority or information to make decisions about the upgrade list.