CompTIA Updated 220-1102 Exam Questions and Answers by agatha

Changing channels can best resolve interference from other nearby SSIDs. Wireless networks operate on different channels, and changing the channel can help to avoid interference from other nearby networks.

Resource Monitor will help a technician identify the issue when a user reports a computer is running slow1

The user can enable speech recognition on a PC in the Ease of Access settings tool. To set up Speech Recognition on a Windows PC, the user should open Control Panel, click on Ease of Access, click on Speech Recognition, and click the Start Speech Recognition link. Language settings can be used to change the language of the speech recognition feature, but they will not enable the feature. System settings can be used to configure the hardware and software of the PC, but they will not enable the speech recognition feature. Personalization settings can be used to customize the appearance and behavior of the PC, but they will not enable the speech recognition feature1

Open up ease of access, click on speech, then there is an on and off button for speech recognition.

MSRA (Microsoft Remote Assistance) is a remote access technology that allows a technician to establish a session with a user who has a Windows workstation. The session allows for simultaneous viewing of the workstation by both the user and technician, as well as remote control and file transfer capabilities. RDP (remote desktop protocol) is another remote access technology, but it does not allow simultaneous viewing by default. VPN (virtual private network) and SSH (secure shell) are protocols that create secure tunnels between two devices over the internet, but they do not allow remote access sessions. Verified References: https://www.comptia.org/blog/what-is-msra https://www.comptia.org/certifications/a