Salesforce selftestengine new Release Adm-261 Salesforce Consultant Questions by Jaden q142 vce pdf

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Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	jaden

Question 8

All of the following objects may have a queue EXCEPT:

Options:

Accounts

Cases

Leads

Custom Objects

Discussion

Question 9

An Inside Sales Contact Center Manager would like to assess the ROI of the Contact Center. Which three metrics should the Manager use to assess the ROI? Choose 3 answers

Options:

Average queue time per agent

Number of leads created

Opportunities per channel

Cost per call

Number of sales queues

Discussion

Question 10

A company receives support requests through a variety of email addresses and web forms for different parts of the business.

Which feature combination will ensure that cases are efficiently handled by the most appropriate representatives?

Options:

Case Assignment Rules, Queues, Chatter Groups, Live Agent

Case Assignment Rules, Queues, Public Groups, Omni-Channel

Escalation Rules, Queues, Chatter Groups, Omni-Channel

Escalation Rules, Queues, Public Groups, Live Agent

Discussion

Question 11

A company has a requirement to keep all emails behind their firewall, they have 200 agents. What shouldthey use?

Options:

Community

Email to Case

Web to Case

On Demand Email to Case

Discussion

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